FAQ – Answers to all your questions

Bonuses are extra money that can be added to your account. This gives you some advantage and increases your chances of winning big. The bonus amount may vary. All players must wager the bonus amount before they can withdraw it.

Go to the Bonuses page. There you will be able to find your active bonus and the current wagering amount. If you need help, then please contact us at the email address listed on the website.

Different casino games contribute differently towards the wagering requirements. Please visit the bonus terms page for full details.

The wagering amount varies for different bonus promotions. Please visit the terms and conditions page of the relevant bonus for full details.

Of course. Fair play is as important to us as building a trusting, long-term relationship with our customers. That is why most of the games we offer are verifiable. This means that all game results are not rigged and can be independently verified by the player. In addition, we fully guarantee that all games are fair, as we have received a Curacao license and the games themselves have a certified RNG.

Yes, you can. You do not have to spend real money to test the games. At Cat's Fortune you can play in test mode and check out our extensive collection of games to see which one you like the most.

In most cases, you will be able to log back into the game and continue right where the game froze last time. If this does not happen, the round will be finished on the server. This will happen even if your computer freezes or you lose your Internet connection. Any winnings will be credited to your account as usual.

To play at Cat's Fortune, you need to have the latest version of Java and Flash on your computer. You can download Java for free here: http://java.com/; and flash - here: http://get.adobe.com/flashplayer/. If nothing changes, it may also mean that your Internet connection has been interrupted. In such cases, we also recommend clearing the cache or cookies, restarting the browser and / or PC and trying again. Finally, if none of this helps, please contact our support team. We will resolve all issues as soon as possible.

A screenshot is a photo of what is currently displayed on your screen. The image will be saved on your computer as a file, after which it can be attached to e-mails that you send to our support team. To take a screenshot in Windows, simply follow the steps below: Step 1: Make sure that you want to take a screenshot of what is currently displayed on the screen. Close or minimize any other windows that may interfere with the image. Step 2: Click on the Print Screen button. This is usually located on the right side of the keyboard. Step 3: Open the Paint or Word application and press Ctrl + V to paste the image. You can also choose"Paste" option from the "Edit" menu. You will then see the captured image appear in the document. Step 4: Save the file to your computer using a name that will allow you to easily find it. We also recommend saving it to your desktop for this purpose. Step 5: Attach this file to an email, including any additional information about the error. To take a screenshot on a Mac, simply follow the steps below: Step 1: Make sure that you want to take a screenshot of what is currently displayed on your screen. Close or minimize any other windows that may interfere with the image. Step 2: Press Shift + CMD + 4, then spacebar to activate the camera. Click to take a screenshot of the current screen image. The image will automatically be saved to your desktop along with the date and time. Step 3: Attach this file to an email addressed to our inbox, including any additional information about the error.

Of course! Our site operates using 128-bit SSL (Secure Sockets Layer) encryption technology. In the field of online security, it is used to transmit sensitive information, so you can be sure that your credit card numbers and other personal data will be protected by world-class professionals.

No, we do not require this. However, in cases of suspicion or fraudulent activity, we will have to request additional documents in order to verify your account.

You can upload your documents directly to your personal profile. Please note that the maximum size of any file is 2 MB. Files are accepted in the following formats: bmp, pdf, gif, jpeg, jpg, png and tif. Once you have entered your personal details, go to the Documents page to upload them.

Documents are verified as quickly as possible, but sometimes this process can take up to 24 hours. If you follow the steps above, we may not have to ask you for additional copies of documents and the payment will be processed faster.

Yes, we must operate in accordance with the rules set by our licensing authority in Curacao.

Our main priority is the safety of all our players, which is why we take this procedure very seriously. We operate in accordance with the requirements of the Curacao Gaming Commission. Thus, in certain cases, we request these documents from players, thereby creating an absolutely safe gaming environment in which you can fully enjoy our site.

Yes, you can do that. We offer the option of closing your account for a certain period of time. To do this or find out more about it, please contact us via online chat or email.

Yes, although for security reasons our site cannot delete your account. If you want to delete it permanently, then please contact our support team via email, adding a short explanation of why you want to do this. After that, your account will be closed permanently and will not be reopened. Please note that you will also not be able to create a new account.