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RURU PTPT KZKZ ARAR BNBN ZHZH ENEN ESES DEDE FRFR
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RURU PTPT KZKZ ARAR BNBN ZHZH ENEN ESES DEDE FRFR
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Terms and Conditions - Fair Play with Transparent Terms


Terms and Conditions

  • Introduction
    • By using, visiting and/or accessing any part of the website mystic-play.com and/or any subdomain, website, or mobile application that we own or manage ("Website"), and/or by registering an account on the Website, you agree to comply with these Rules and Conditions, our Privacy Policy, our Cookie Policy, and any other rules applicable to our betting products or games available on the Website (collectively referred to as "Terms"), and are considered to have accepted and understood all the Terms.
    • You must read the Terms carefully. If you do not agree with them and/or cannot accept them, please do not use, visit or access the Website.
    • These Terms may be amended by us from time to time for any reason (including in accordance with applicable legislation or regulatory requirements). The updated version of the Terms will be available on the Website. If you continue to use the Website after such changes take effect, you are considered to have accepted such changes to the Terms.
    • The term "you", "your", "customer", "user" or "player" means any person using the Website or any services available on it, and/or any registered customer of the Website.
    • The term "Games" means Casino, Live Casino, Bookmaker, cards, and other games that may appear on the Website from time to time. mystic-play.com reserves the right to add and remove Games from the Website at its discretion.
  • Your Account
    • Legal Requirements
      • A reference to an "Account" means an account registered by you on the Website after accepting and agreeing to these Terms. By registering an Account, you declare that you are over 18 years of age or have reached the higher minimum age for legal majority according to the jurisdiction of your residence in accordance with the laws applicable to you. It is your sole responsibility to know whether the services available on the Website are legal in your country of residence. Persons under the age of 18 are not allowed to use the Website and/or any services available on it.
      • You are not allowed to register on the Website and use our services if you are a resident of the USA, UK, Netherlands, France, Spain, Austria, Germany, Australia, and the Comoros Islands. We reserve the right to refuse customers from any other countries beyond the jurisdictions mentioned above, at our discretion.
    • Account Registration
      • In order to bet, play games, and deposit money, you need to register an account on the Website.
      • To register an Account, you must provide complete and up-to-date information, including a mobile phone number, email address, username, password, and other mandatory information requested in the registration form.
      • By registering an Account on the Website, you agree to provide your legal name. We may take measures to verify the accuracy of the information you provide. You are not allowed to modify this data, but there are cases in which you can independently request a change of data by contacting the customer support service of the Website, for example, in case of an error made in good faith, etc.
      • If you choose or are provided with a username, password, or any other information as part of our security procedures, you must treat such information as confidential and must not disclose it to any third party. We are not responsible for the misuse or abuse of your Account by third parties as a result of the disclosure, intentional or accidental, active or passive, of your login data to third parties. We will never ask you to disclose your password and will never contact you to ask for hints associated with your password.
      • Employees, former employees of service providers and/or affiliates are not allowed to register accounts on the Website and may not use the services and promotions available on it. The same rules apply to family members of the aforementioned persons. Violation of this rule will result in the account being permanently closed, and the mentioned accounts will be considered fraudulent. Any winnings obtained as a result of such activity will be considered confiscated from the account holder, and only the deposited amount will be returned to the account holder.
      • You may not transfer, sell, or pledge your account to another person. This prohibition includes the transfer of any assets that have value of any kind, including, but not limited to, ownership of accounts, winnings, deposits, bets, rights and/or claims related to these assets, legal, commercial, or otherwise. The prohibition on the said transfer also includes, but is not limited to, encumbrance, pledge, assignment, usufruct, trading, brokerage, mortgage and/or donation in cooperation with a fiduciary or any other third party, company, individual or legal entity, foundation and/or association in any form or form.
    • Account Issues
      • If you have forgotten your password or believe that someone knows the details of your personal data, moreover, if you suspect that another user is gaining an unfair advantage through deception or collusion, you must report this suspicion to us.
      • We reserve the right to declare any bet or transaction invalid in part or in full if we, at our discretion, deem it obvious that any of the following circumstances have occurred:
  • the account holder or persons related to the account holder may directly or indirectly influence the outcome of an event;
  • the Account Holder and/or persons related to the Account Holder are directly or indirectly evading compliance with the Website's rules;
  • the result of the event or bet has been directly or indirectly influenced by criminal activity;
  • the odds of the event have been significantly changed in connection with a public announcement about the event;
  • bets have been made that would not otherwise have been accepted, but they were accepted during periods when the Website was affected by technical problems;
  • Due to an error, such as a spelling error, typo, technical error, human error, force majeure circumstances or other reasons, bets were offered, placed and/or accepted because of this error.
      • When we close or suspend an Account for any reason, we reserve the right to close any future Accounts that may be registered by the same person, device, address or that may use the same payment wallets or credit cards, and void/cancel all bets and transactions on these Accounts.
      • We offer two-factor authentication (2FA) as additional protection against unauthorized use of your Account. You are responsible for keeping your login information confidential and ensuring that no one else has access to it.
    • By registering an Account on the Website, you undertake, declare and warrant that:
      • You are over 18 years of age or have reached the minimum age of legal majority under the legislation of the jurisdiction applicable to you, and, in accordance with the laws applicable to you, you are permitted to participate in the Games offered on the Website.
      • You will use this Website and your Account solely for the purpose of your genuine involvement in the Games, and not for any financial or other operations; your participation in the Games will be carried out exclusively in your personal non-professional capacity only for entertainment and amusement reasons.
      • You participate in the Games in your own name, and not on behalf of any other person;
      • All information you provide to mystic-play.com is truthful, complete and accurate, and you must notify us immediately of any changes to such information.
      • You are solely responsible for reporting and accounting for any taxes applicable to you in accordance with applicable legislation, in respect of any winnings you receive from mystic-play.com.
      • All money that you deposit into your account is not tainted by any illegal activity and, in particular, does not originate from any illegal activity or source.
      • You understand that by participating in the Games, you risk losing money deposited into your Account.
      • You must not engage in any fraudulent, collusive, pre-arranged or other illegal activities in relation to your participation or the participation of third parties in any of the Games and must not use any software methods or techniques or hardware devices for your participation in any of the Games. mystic-play.com hereby reserves the right to void or close your Account or void your participation in the Game in the event of such behavior.
      • When depositing and withdrawing funds to and from your Account, you must use only those credit cards and other financial instruments that are valid and lawfully owned by you.
      • The computer software that we provide to you is owned by mystic-play.com or other third parties and is protected by copyright and other intellectual property laws. You may use the software only for personal entertainment purposes in accordance with all the rules, terms and conditions set forth herein, and in compliance with all applicable laws, rules and regulations.
      • Games played on the Website should be conducted in the same manner as games played under any other conditions. You must be polite to other players and representatives of mystic-play.com and avoid rude or obscene comments, including in chats.
  • Multiple Accounts
    • You may register (sign up) and use only one Account on the Website.
    • Only one account per household, IP address, and computer or device is permitted. If two or more users share the same household, IP address, and computer or device, we must be informed in advance by the holders of the respective Accounts.
    • If you register or attempt to register more than one Account for any reason, we may block or close one or all of your Accounts at our discretion. We may also void all bets that were placed on duplicate accounts, block bonuses and offers, and void withdrawal requests. Additionally, any refunds, winnings, or bonuses that were obtained or accrued during the lifecycle of the duplicate account will be voided.
  • Payments
    • when the outcome of the Game in which you participate becomes certain or, if applicable, mystic-play.com has confirmed the relevant result of the event and calculated the markets; all winnings will be available in your account.
    • If mystic-play.com erroneously credits winnings to your Account that do not belong to you, whether due to a technical or human error or for other reasons, the amount will remain the property of mystic-play.com and will be deducted from your Account. If before mystic-play.com became aware of the error, you withdrew funds that do not belong to you, without prejudice to other remedies and actions that may be available by law, the erroneously paid amount will constitute your debt to mystic-play.com. In case of incorrect crediting, you are obliged to immediately notify mystic-play.com.
    • mystic-play.com will carry out additional verification and identification procedures for any withdrawal or reserves the right to conduct such verification procedures at any withdrawal level. All transactions will be checked for money laundering prevention.
  • Deposit
    • In order to be able to bet and play for real money, you need to deposit money into your account. You can make a deposit at any time online using a debit or credit card, e-wallet, via bank transfer or by all available deposit methods. All available deposit methods can be found on the "Deposit" page on the Website. Cash or checks are not accepted for deposit. Please note that some methods may not be available in some countries.
    • We accept payments in various currencies. Any payment received by mystic-play.com in a currency other than the currency of your Account will be converted into the currency of your Account at the prevailing exchange rate. Please note that any exchange premiums are at your expense.
    • mystic-play.com reserves the right to use additional procedures and means to verify your identity (KYC) when depositing funds into the Account and to close the Account if you do not send these documents to mystic-play.com.
    • mystic-play.com does not provide any credit for the use of its services.
    • By making a deposit, you confirm that all deposits are authorized, and you will not attempt to challenge them or take any action that results in the cancellation of such payment by a third party in order to avoid any legal liability.
    • For anti-money laundering purposes, the deposit must be played at least once before a withdrawal can be made. Please note that if there are wagering requirements, the wagering requirements must be met before a withdrawal is requested.
    • mystic-play.com does not allow deposits by third parties (friend, relative, partner, wife or husband). All payments must be made from the account/system or credit card registered in the name of the account holder. If a third-party deposit is noticed, all winnings will be confiscated and sent back to mystic-play.com, and the deposit will be returned to the legal account holder/credit card. If a bank transfer incurs a fee when returning the money back to the legal owner, then it will be paid by the recipient.
  • Withdrawals
    • You must provide your KYC documents, credit card photos (both sides, front and back). The card number must have the first 6 and last 4 digits of the card clearly readable, while the remaining digits of the card number and CVV/CVC code must not be visible) and a bank statement, copy of ID, proof of address, proof of ownership of any other payment method used when applying for a withdrawal for the first time. Additional requirements will apply depending on the payment channels.
    • mystic-play.com reserves the right to change the maximum allowable amount for each payment system per transaction at any time and without prior notice.
    • A withdrawal request will not be processed until all wagering requirements have been met.
    • It will not be possible to withdraw funds marked as "Bonus", as well as funds stuck in an interrupted game.
    • mystic-play.com has the right to refuse a withdrawal if the total bet amount is less than the amount of the last deposit. You must play the initial deposit at least once before you can withdraw funds.
    • All withdrawal requests are processed within two (2) business days, but there are cases when these deadlines may be longer, depending on payment channels, additional account checks and public holidays.
    • The user cannot withdraw funds beyond the balance of their Account.
    • Withdrawals will be made to your bank account or by other withdrawal methods available to you in the "Cashier" section. Withdrawals are made using the method the user used to deposit funds into the Account balance.
    • When a withdrawal is canceled, the funds are returned back to your Account, and you can use these funds in the Account accordingly. mystic-play.com does not assume any responsibility for any funds lost during the game, after cancellation of a withdrawal by you or by us.
    • Please note that our products are consumed instantly during the game. Thus, we cannot guarantee reimbursement, refund or cancellation of the requested service during the game. If you are playing a Game for real money, the money will be debited from your account instantly.
    • You may withdraw a maximum amount of 10,000 euros (or the equivalent in your account currency) within any 24-hour period and a maximum amount of 50,000 euros (or the equivalent in your account currency) within 30 days, unless we have agreed on a larger amount.
    • Before making a decision on a withdrawal, we may ask you to provide identification, such as certified copies of passports, identity cards or other similar documentation that we believe is required under the circumstances. We may also conduct verification by phone, in person, or other similar verification necessary to ensure that you are who you claim to be.
    • You may have only one pending withdrawal (i.e., requested but not processed) for each payment method at any time. In addition, depending on the method used, you may make only one withdrawal request within 24 hours.
    • If you win more than 50,000 euros (or the equivalent in your account currency), mystic-play.com reserves the right to split the payment into monthly installments of no more than 50,000 euros (or the equivalent in your account currency) until the full amount is paid. All progressive jackpot winnings will be paid in full.
    • The maximum amount of daily winnings for a single Customer may not exceed 100,000 euros or the equivalent in your account currency. "Day" means the time between 00:00 GMT and 23:59 GMT.
  • Account Closure
    • You may close your Account at any time and request a withdrawal from the Account subject to deduction of applicable withdrawal fees. To close your Account, you must first cancel all open bets, if applicable, and contact the customer support service of the Website. The actual closure of the Account will be subject to termination by mystic-play.com. In case the reason for closing the Account is related to concerns about possible gambling addiction, you must inform mystic-play.com.
    • The method of redemption will be at our discretion.
    • mystic-play.com reserves the right to close your Account and return to you the "Available for Withdrawal" balance, less applicable withdrawal fees, at its own discretion and without any obligation to indicate a reason or prior notice.
    • mystic-play.com reserves the right to cancel and remove any bonus amount awarded to you if it has not been used within 1 month from the date of award.
    • mystic-play.com reserves the right to refuse a withdrawal request in case of fraud, and in this case the account will be suspended and the payment will not be processed
    • mystic-play.com will verify all player Accounts and classify them at its discretion. Once a player is classified as a "bonus hunter" or "bonus abuser", all winnings and bonuses will be voided and the account will be suspended, and the payment will not be processed.
  • Personal Information
    • We will comply with applicable data protection laws regarding the personal information you provide to us. Your personal information is processed in accordance with our Privacy Policy, a copy of which can be viewed by clicking here
  • Failures and Interrupted Games
    • Criminal Activity

In the event that any violation (including suspicion of attempted money laundering or fraud) is noticed, mystic-play.com reserves the right to close Accounts and/or report criminal or other suspicious activities carried out through one or more Accounts to the relevant existing regulatory or law enforcement authorities. The balances of all violators' accounts will be blocked, withdrawals will be voided, deposits and winnings will be confiscated.

    • Collusion and Fraud

mystic-play.com has the right to disable Users' Accounts and confiscate their Account balances (including deposits and winnings) if they are observed to be obtaining, attempting to obtain an advantage from the trading information of their cards or colluding with other users to obtain an unfair advantage. These advantages may include dumping and transferring chips, discussing one hand during the game, multiple uses of one account, soft play. mystic-play.com ensures a thorough review of the game by manual and automated methods and investigates all related user complaints. In addition, mystic-play.com ensures a proactive and random study of gameplay and accounts.

    • Fraudulent Activity

As soon as mystic-play.com notices fraudulent, illegal, dishonest, or improper activity (including the use of VPN, proxy, or similar service that masks or manipulates the identification of your real location, or making bets, wagers, or playing poker through a third party or on behalf of a third party) on the Website, we have the right to block the User's Account with confiscation of all balances in the Account without prior notice. In such cases, mystic-play.com reserves the right to report fraudulent activities to existing regulatory and law enforcement agencies, including but not limited to, banks, credit card companies, and/or any individual or legal entity having a legal right to such information, and/or take legal action against such user.

  • Chat
    • As part of your use of the Website, mystic-play.com may provide you with the possibility of chat, which is moderated by us and subject to control. We reserve the right to review the chat and keep a record of all statements made in such a feature. You must use the chat for entertainment and social purposes and comply with the following rules.
    • You must not make any statements that are sexually explicit or grossly offensive, including expressions of intolerance, racism, hatred, or obscene language.
    • You must not make statements that are abusive, defamatory, harassing, or offensive towards the Website or mystic-play.com.
    • You must not make statements that advertise, promote or otherwise relate to any other online organizations.
    • You must not make statements about mystic-play.com, the Website or any other internet sites related to mystic-play.com that are untrue and/or malicious and/or damaging to mystic-play.com.
    • You must not conspire through chats or private chats. Any suspicious chats will be reported to the relevant regulatory or law enforcement authorities.
    • In the event that you violate any of the above provisions regarding chat, mystic-play.com has the right to remove the chat or immediately terminate your Account. After such termination, mystic-play.com will refund you any funds that may be in your Account that exceed any amount that may be due to us at that time (if any).
  • Failures and Interrupted Games
    • mystic-play.com is not responsible for any downtime, server failure, delays, or any technical or policy disruptions of gameplay. Refunds may be provided solely at the discretion of mystic-play.com.
    • mystic-play.com is not responsible for any damage or losses deemed or alleged to have arisen from or in connection with the Website or its content, including, but not limited to, delays or interruptions in operation or transmission, loss or corruption of data, failure of communication or lines, misuse by any person of the Website or its content, or any errors or omissions in the content.
    • In case of a casino system failure, all bets are voided.
    • In the event that a Game has been started but interrupted due to a system failure, mystic-play.com must refund you the amount wagered in the Game by crediting it to your Account or, if the Account no longer exists, paying it to you in the approved manner; and if you have accumulated credit at the time of interruption of the Game, credit the monetary value of the credit to your Account or, if the Account no longer exists, pay it to you in the approved manner.
  • Obligations
    • mystic-play.com reserves the right to assign or otherwise legally transfer its rights and obligations under the Terms. You must not assign or otherwise transfer your rights and obligations under these Terms.
  • Complaints
    • If you have a complaint, you can send an email to the Website's support service at [email protected].
    • mystic-play.com will make every effort to resolve the reported issue as soon as possible.
    • If you have a question regarding any transaction, you can contact mystic-play.com at [email protected] with details of the request. We will review any disputed or controversial transactions. Our judgment is final.
  • Agreement and Admissibility
    • These Terms, the Privacy Policy, the Cookie Policy and any document expressly mentioned therein, as well as any guidelines or rules posted on the Website, constitute the complete agreement and understanding between you and mystic-play.com regarding this Website and, except in cases of fraud, they supersede all prior or simultaneous communications and offers, whether electronic, oral or written, between you and mystic-play.com regarding this Website.
    • A printed version of these Terms and any notice provided in electronic form is admissible in judicial or administrative proceedings based on or relating to these Terms to the same extent and subject to the same conditions as other business documents and records originally created and stored in printed form.
    • If any provision of these Terms is found to be illegal or invalid, such provision shall be severed from these Terms and all other provisions shall remain in force irrespective of such separation.
    • In case of discrepancy of textual content between language versions, the English version of the Website shall prevail.
    • These Terms are governed by the laws of Anjouan, and the parties agree to the jurisdiction of the courts of Anjouan and the rules of arbitration in accordance with applicable law.
  • Copyright
    • We are the sole owners of the mystic-play.com trademark and the mystic-play.com logo. Any unauthorized use of the mystic-play.com trademark and logo may lead to prosecution.
    • mystic-play.com is the owner or lawful licensee of the rights to the technologies, software and business systems used on this Website.
    • The content and structure of the pages of the mystic-play.com website are owned by mystic-play.com, all rights reserved. The copyright of this website, including all text, graphics, code, files and links, is owned by mystic-play.com, and the site may not be reproduced, transmitted or stored in whole or in part without our written consent. Thus, your registration and use of our system does not give you any intellectual property rights contained in our system.
    • Links to the Website and any of its pages may not be included in any other site without the prior written consent of mystic-play.com.
    • You agree not to use any automatic or manual devices to monitor the pages of the Website or any of their content.
    • Any unauthorized use or reproduction may be subject to legal action
  • Promotions: Rules and Conditions
    • Each individual promotion will be accompanied by its own set of special promotion rules and conditions ("Promotion Terms") in addition to these Terms. Therefore, you should review these Terms in conjunction with the applicable Promotion Terms for any contest, bonus, or promotion you wish to participate in.
    • By participating in promotions, you agree to comply with these Terms and the Promotion Terms.
    • If for any reason a promotion does not have Promotion Terms, such promotion will by default be governed by these Terms.
    • Each of the Promotion Terms governing the conduct of any promotion is independent of the remaining Terms. In the event that one of the provisions is unsuitable or incorrect, the other Promotion Terms remain in force.
    • Participation in a promotion will be considered complete and unconditional acceptance of the Terms, which include these Promotion Terms and any applicable Promotion Terms, and that our decisions are final and binding in all respects.
    • mystic-play.com reserves the right to terminate or cancel any ongoing promotion without prior notice. Any user who violates the Promotion Terms will be disqualified and deprived of any reward obtained under the said promotion.
    • mystic-play.com has the right, at its discretion, to withhold any credits, bonuses, coupons, bonus points, or prizes awarded under a promotion.
    • mystic-play.com has the right to inform users about ongoing promotions or any updates via email, SMS, chat, WhatsApp, social media, mobile phone, internet browser or mobile application.
    • mystic-play.com assumes no responsibility for inaccurate information caused by the Website, user equipment used in the promotion, or human or technical errors related to applications.
    • Bonuses and Bonus Money
      • mystic-play.com regularly offers you various bonuses and rewards that are credited to your account. A bonus in mystic-play.com can mean free spins, cashback, free bet, extra money to play directly, and extra money you receive after making a deposit. A bonus usually comes with wagering requirements that must be met for withdrawal. In these cases, we recommend that you review the bonus rules before use.
      • Bonus Rules
        • A bonus is credited to the bonus balance.
        • When the bonus wagering requirements are met, the bonus amount is transferred to the main balance and can be withdrawn at any time.
        • In case of abuse of bonuses by the user, mystic-play.com has the right to apply punitive measures against him, namely: to remove, reject all current bonuses and bonus winnings; to immediately block the User's Account. In this case, mystic-play.com disclaims any responsibility for withdrawing or compensating funds that were in the Account before its blocking.
        • Any combination of outside bets on the spread in roulette games, covering 24 or more (64%) of the 37 unique numeric places on the table. For example, a bet on red and black covers 36 out of 37 possible outcomes - in this case all winnings and bonuses will be voided.
        • Using bonuses to play games with accumulated advantages during gameplay (e.g., free spin counters or other gameplay features unlocked after some gameplay) and returning to the game after meeting wagering requirements to trigger or unlock the feature and obtain the accumulated advantages or related winnings - in this case all winnings and bonuses will be voided.
        • Funds won using bonuses cannot be withdrawn until all bonuses have been played
        • A malfunction voids all payouts and games. mystic-play.com has the right to withhold any winnings caused by a malfunction, up to the last deposits.
        • To receive a bonus, users must read and familiarize themselves with any applicable bonus policy and follow its terms.
        • All bonuses have an expiration date. The standard expiration date for bonus money is 30 days. The expiration date may differ for specific bonuses. In such a case, the expiration date will be indicated in the respective bonus terms and conditions. Betting requirements must be met on the expiration date. We may cancel or write off the bonus credit from a player's Account after its expiration.
        • The standard betting requirement for casino bonus money is 30 times the amount of the bonus received, and for bookmakers it is 15 times the amount of the bonus received. This may differ for specific promotions provided it is indicated in the respective terms and conditions.
        • Bonus wagering requirements mean the total amount of bets you must make before the bonus and any accumulated winnings are transferred to your cash balance and can be withdrawn. The wagering requirements of each bonus are outlined in the specific bonus terms and will be expressed as a multiple of the bonus amount or the bonus amount plus the deposit amount. Bonus wagering requirements will be outlined in the terms governing that bonus. Not all bets will count towards wagering requirements. Bets on blackjack, roulette, arcade games (Heads or Better, Dice Twister, etc.), video poker (Jacks or Better, Aces and Faces, etc.), baccarat, Casino Hold'em, 2 Ways Royal, Craps and Sic Bo count as 5% of the actual bets in those games towards meeting your wagering requirements. Table game wagering counts as 10%, Sic Bo, Royal Craps, Baccarat, Red Dog 0%. Most slots contribute 100%. These percentages may change from time to time, so please be sure to contact the Website support service each time to check the wagering contribution of a specific game.
    • Wagering Requirements
      • After receiving a bonus, it is transferred to the bonus balance until the wagering requirements are met.
      • Wagering requirements are a multiplier that represents the number of times you must play the bonus before you can withdraw any winnings. After meeting the wagering requirements, the bonus or accumulated winnings are transferred to the main balance.
      • Bonus wagering requirements will be voided if the balance is less than 0.10 euros (or the equivalent in your account currency).
      • Funds won using bonuses cannot be withdrawn until all bonuses have been played.
      • You may withdraw funds before meeting the wagering requirements, but then you will lose your bonus money. If you choose to make such a withdrawal, you need to contact the customer support service of the Website.
      • Each user has the right to refuse bonuses by contacting the Website support service with the aim of zeroing out the bonus balance.
    • Free Spins With free spins, you can play a game on the website for free with the same chances of winning as when playing for real money. Winnings from free spins are converted into bonus money and usually need to be played.
  • Sports Betting Rules
    • mystic-play.com accepts bets and/or wagers on sporting events that are presented on the Website. All such bets/wagers are governed by the rules applicable to each sport, e.g., basketball, tennis, esports, etc.
    • You cannot place bets that exceed the balance of your account.
    • After a bet has been placed and confirmed, the user cannot change or cancel the bet. Therefore, it is in the user's interest to ensure that all of his bet data is correct before betting.
    • Before the start of an event, mystic-play.com reserves the right at its discretion to void or cancel part or all of the bet even after its acceptance without explaining the reason to the user. After the start of an event, mystic-play.com reserves the right at its discretion to void or cancel part or all of the bet, even after its acceptance, if there is a valid reason, such as: - error in the formulation (palpable error) of the event, odds or start time; - the user is trying to circumvent mystic-play.com limits (potential payout) and risk management by placing multiple, identical or similar bets or opening multiple Accounts; - the user gains an advantage from any public announcement or secret information that he has access to, determining the outcome of the bet; - the user combines related bets; - the user is actively participating in the event, for example as a Player, Referee, Manager or has direct or indirect relations with the participants of the event; - A technical error occurred on the site, offering incorrect odds or events; - any other valid reason, duly communicated to the user upon request.
    • mystic-play.com reserves the right to cancel all bets on an event if any change regarding the venue of the event occurs.
    • mystic-play.com reserves the right to cancel all bets in case of radical changes in the circumstances of the event, such as the duration of game time, distance in the speed of the race or the number of periods, etc.
    • Winnings will be credited to the User's Account after confirmation of the final result.
    • The market outcome is calculated after it is determined. mystic-play.com reserves the right to calculate the results of the game in case the market was not determined earlier in the game. This rule applies during the normal duration of the concluded match and if no conditions are specified in the market description on the Website. For example: Example 1: The match winner market 1X2 of the event is determined after the end of the normal duration (regular time) of the event. The match winner 1x2 is determined after 90 minutes, including any additional minutes assigned by the match referee, as "normal duration". When the game goes into overtime (regular time cannot determine a winner), all markets specify that it is paying "including overtime" after the game ends. If there are any penalties (or other decisive moments), they are not counted unless otherwise specified in the market. If the start of the game is delayed for any reason, the event may be left open and all bets may remain open for 48 hours from the official start time. However, mystic-play.com reserves the right to void such bets at its discretion and return the Users' bets. All bets may remain open and be settled based on the outcome of the game as decided by mystic-play.com when the organizer continues the canceled event within 48 hours of the start. In case the canceled event is not continued by decision of the organizer within 48 hours of its start, mystic-play.com will settle all determined markets that were completed on the field. In addition, mystic-play.com will cancel the others and return the bets to the players. There are exceptions to the general rule: the 48-hour rule is not supported in tennis games. All bets remain valid until the referee or official determines a winner. However, there are cases where a player retires. In that situation, all markets that are determined on the court are settled accordingly, and all others are declared void and bets returned to the players. If there is any doubt about a player's withdrawal before the last point is played, the match winner market is voided. However, all markets that refer to specific sets or games that are determined are settled accordingly. Baseball games. The 48-hour rule is supported. When two teams play 2 games in a row, they are considered Game 1 and Game 2 and will be settled as played in chronological order, with all bets valid. To avoid misunderstandings, if Team A plays against Team B twice, the result of Game 1 will be considered for bets offered on Game 1 as originally scheduled, and the result of Game 2 will be considered for bets offered on Game 2 as originally scheduled. The 48-hour rule applies. (For example, if a football match is interrupted in the second half, the first half markets will be settled normally). (e.g., in the example above, the second match markets were not resolved) will be voided and bets will be returned to customers.
    • Explanation of specific bet types If there is at least one Scorer at the time of match interruption, all bets placed on the First Scorer will be applied, and on the Last will be canceled. A player will be declared the winner according to the "Scorer" market at any time, and bets on other players will be voided. Head to Head bets These bets mean predicting the achievement of a higher position, more points or results between two players. "Head to Head" bets will be valid if both players achieve the best result in the event. If two players get the same result or draw, all bets are voided. Outright bets These bets mean predicting the achievement of a higher position, more points or results among players (3+). Outright bets will be valid if all participants are actively participating in the event. If there are participants who are not participating in the event, all odds that were made on other participants will be changed and calculated with reduced odds. The reduction includes the same margin applied to absent participants. If two or more participants get the same result (draw), the applicable odds will be equal to the accepted odds divided by the number of participants with a draw (e.g., with a draw odds of 2.70 and three participants in a draw, the final odds will be: 2.70 / 3 = 0.90), unless an official designates only one winner with an additional statistical criterion (e.g., assists). Booking Markets These are yellow and red cards. Yellow counts as one card, red as two. If a player receives two consecutive yellow cards that change to a red card, it counts as three cards. Typically, a player cannot receive more than three cards. The calculation will be based on all available card data that appear during the normal game time of the event. Cards shown after the final, until considered, are not counted. Cards of a player who did not participate in the game (players already substituted, coaches, players on the bench who did not participate in the game) are not considered. Booking Markets with Points Typically, a player cannot score more than 35 points during a game. A yellow card gives 10 points, a red gives 25 points, and a second yellow-red gives 25. The second yellow for a player that results in a red card is not counted. Corners Corners are counted for the relevant market calculation only if they were taken. If a corner is awarded but not taken, it will not be counted. Intervals The period from 00:01 until the end of the minute designated as the final minute is specified as the first interval. To exclude doubt, the 1-15 min interval is considered the period from 00:01 until 15:00, and the 30-45 min interval is considered the period from 30:01 until the end of the First Half, respectively. The 75-90 min interval is considered the period from 75:01 until the end of Full Time. The referee at his discretion considered the last time interval from the specified minute until the end of the period.
    • Bets by order and from bookmakers, as well as betting agents are not allowed. Bets on events in which a player participates ("participate" in this sense refers to persons who participate as an athlete, sportsman, owner, coach or official of the participating club) or those ordered by any participating person are not allowed. In addition, bets on the league, cup or other events in which the relevant club/organization participates cannot be made or ordered by persons who are considered participants in the relevant event. In case of violation of these rules, mystic-play.com reserves the right to refuse payment of any winnings and already invested bets, as well as cancel any bets. mystic-play.com is not responsible for whether a user is a member of one of the mentioned groups. This means that mystic-play.com has the right to take any necessary measures at any time after the user becomes known as a member of one of the mentioned groups.
    • Real-time scoreboard data added to mystic-play.com is for informational purposes only and is not a basis for calculation. All individuals must ensure that the data on the scoreboard is correct before placing their bets.